If you receive a defective, damaged or incorrect item please notify us within 3 days of receiving your package. To have an item corrected, deemed as defective or damage you must send us documentation of the damage within 3 days of receiving your order. Documentation would include video or pictures of the damaged product. Once damage or defect is determined we will ship your replacement within 1 business day.
Due to the nature of eyelash extension adhesive, no returns or exchanges will be given on adhesives or used/opened products or kits containing adhesives.
If a return package is received without a valid authorization written on the outside of the package as instructed, it will be rejected and the carrier will be instructed to return to sender. The sender is responsible for tracking and retrieval of the package from their carrier.
Please do not hesitate to contact us if you have any questions or comments about our products. We love the feedback and love to do what we can to help in all situations.